Delivery & Returns
Delivery
Royal Mail Second Class 48 (FREE, no minimum order)
Dispatched the same day if placed before 12noon Monday to Friday (excluding Public Holidays), taking two business days. Particularly large, bulky orders may go with a different service. Includes Channel Islands.
Royal Mail First Class 24
A safe, quick and very reliable delivery option in our experience that is signed for and tracked. Despatched the same day if placed before 12noon on Monday to Friday. Often arrives the next working day, especially when ordered before midday Monday to Friday but quote is 1-2 working days.
DPD Next Business Day
A guaranteed next day service when ordered before 12 noon Monday to Friday (UK mainland only, excludes Scottish Island, Highlands and weekends). DPD do not guarantee delivery on Saturdays and any orders after 12 noon Friday are always dispatched Monday.
N.B. Delivery on a Saturday
In many cases a Royal Mail 24 order shipped on Friday, ordered before 12 noon, will be delivered on a Saturday.
30-day Returns
You have the right to return your order in an undamaged, unsoiled re-sellable condition with the original packaging in tact, purchased through our website without reason under the distance selling regulations for a full refund within 30 days.
Shoe boxes need to be covered with a bag or plastic to avoid damage, which is chargeable due to being unfit to re-sell.
Please place your paperwork or a note with your order number inside to guarantee your refund.
Trying On Shoes
We advise customers to try shoes on in the house, for approximately one or two hours, especially if you are changing to a different brand or style, to make sure you are 100% happy with the fit. All returns are inspected. We are unable to accept returned shoes that have been worn outdoors, except in the instant of a faulty claim.
Sending Your Return
Customers are responsible for packaging, paying for and sending their return, for exchanges and refunds. Please retain proof and consider a tracked service to ensure your return is safely delivered.
Returns Address
Northern Runner
52 Low Friar Street
Newcastle-upon-Tyne
Tyne and Wear
NE1 5UE
EXTENDED CHRISTMAS RETURNS PERIOD - If you are purchasing a gift as a Christmas present, we will have an extended returns period until the end of January 2025 as long as the goods are returned according to the above provisions.
Faulty Claims
Please get in touch with us via e-mail before sending any items you wish to claim have a fault to avoid disappointment. We are likely to request images of the product before faulty returns will be considered and requested to be sent back for inspection before a refund will be issued.
If the product is found to have a defect you will be offered a full refund or exchange. Refunds will only be given for damaged goods where no replacement product can be supplied. Damage due to wear and tear, misuse, alteration to the product or negligence is not covered under our returns policy and a refund will not be given.
Please return all items, even faulty returns clean and dry.