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Delivery & Returns

FREE 3-5 Day UK Delivery 

We Recommend 1-2 Days Royal Mail for Only £2.99

Faster Options Available

International Delivery
Postage charges start at £15 for Europe and £18 for the rest of the world. Royal Mail Air Sure and DHL Express will require a signature.

The prices on our website do not include any local taxes that may be due on delivery to countries outside of Europe. These charges vary from country to country depending on the value of the goods shipped. 


Full Delivery Details

UK (incl. Channel Islands): Standard

Dispatched the same day if placed before midday Mon-Fri (excluding Public Holidays), the majority of orders are sent Royal Mail 2nd Class Post, except for bulky or heavier items, which may be with a different service.

 UK (incl. Channel Islands): Faster

  1. Royal Mail First Class (or courier for bulky items) usually next working day especially when ordered before midday but quote is 1-2 working days: £2.99
  2. DPD Next Business Day Delivery if ordered before 12noon (excludes Scottish Island, Highlands and weekends) : £5.99 Ts & Cs below

The Next Business Day delivery postage option guarantees next business day delivery as long as your order is placed before midday Monday to Friday. We cannot dispatch on a Saturday so orders received after midday on a Friday would leave in Mondays post bag (excluding Public Holidays) for delivery on Tuesday. There is also no DPD next day delivery on a Saturday so Next Day Delivery orders dispatched on a Friday may not be delivered until Monday. In most cases a 1st Class post order shipped on Friday will be delivered on a Saturday. The delivery must be signed for on receipt. Items shipped using this delivery method are easier to trace if they go missing in the post.


You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. If you are unhappy with your purchase we accept unworn returns for replacement or refund within 14 days.

(Items bought as Christmas presents that where purchased over 14 days before Christmas can be returned for an exchange upto the 10th January)

Our returns address is:
Northern Runner,
52, Low Friar Street,
Tyne and Wear.

Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available). Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given.

Returned goods must be adequately sealed in original packaging. On returning items the original packaging should also be returned undamaged and as received. This must be wrapped in an extra outer layer. Failure to do so could result in only a partial refund being issued.

SUSPECTED FAULTY SHOES SHOULD BE RETURNED CLEAN AND DRY. Shoes that come back to us in a state unfit for our staff to inspect will be kept at our premises until you can arrange for them to be picked up or until you have paid the postage to return the item to you. Please note this is a health and safety issue we take seriously.

Please ensure you ask for a certificate of posting as proof you have sent the package. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. We will not refund the postage paid by the customer on unwanted returned items or sizing issues (so please contact us regarding sizing prior to ordering if you are unsure).
Goods purchased mail order cannot be returned to the shop.